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FlexiQ
– Overview |
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FlexiQ is a new generation application
infrastructure for the provisioning of directory and information
services to a wide range of consumer devices such as wireless phones,
personal digital assistants (PDAs), laptops, personal computers,
vehicles, and traditional wireline phones.
In developing FlexiQ, Local Matters consulted with directory
and information services providers to identify and
incorporate the capabilities customers need to operate their
existing solutions more efficiently and to introduce the new data-based
services consumers are demanding.
FlexiQ is an ideal solution for companies seeking new competitive
advantage in offering the following services: |
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| Directory Assistance |
| Providing traditional telephone-based white pages
content such as name and number. |
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Yellow Pages
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Providing business
information, including premium, advertising-based information.
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| Enhanced Information Services |
| Providing a new generation of location-based business and
entertainment information such as driving directions, movie listings,
weather, maps, restaurant menus, and events. |
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The FlexiQ
development team applied its knowledge of the industry and capabilities
in databases and other technologies to produce a
powerful new platform. FlexiQ was designed to help
information services providers succeed in an industry being transformed
by competitive pressures and the added complexity resulting from
expanded new content types and end-user devices.
FlexiQ delivers both flexibility and carrier-grade quality through a
distributed architecture of technology components. The newest
components are: FlexiStation™, a
flexible, feature-rich operator workstation platform; FlexiSearch™, an optimized directory data
search engine, and; FlexiCall™, new
speech recognition and call automation functions integrated into the
company’s call center platform.
In addition to these elements, FlexiQ includes an array of
complementary products that support and extend the capabilities of the
FlexiQ platform. These include FlexiConnect™,
which supports call center switching and computer telephony integration
(CTI), and FlexiMessage™, which
supports
a variety of wireless messaging capabilities. Other key products
support international directory access, Internet directory access,
usage statistics, and network optimization.
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