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Local Matters Voice
and Wireless Division, Inc offers professional services designed to
enhance the capability, efficiency and flexibility of our customers’
directory assistance operations. Each installation of the FlexiQ
platform is adapted to the demands of the customer’s unique
environment. The expert assistance of the professional services team
applies the full functionality and advanced capabilities of the FlexiQ
platform to these demands.
The Local Matters team understands the exacting requirements of
high-performance DA and information services operations and is known
within the industry for its professional expertise and ability to
respond immediately to customer requirements. Thorough planning and
careful management ensure that all aspects of the customer’s operations
are considered. Professional services include the following:
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System Assessment
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Knowledgeable professionals identify
the optimum application of system tools, software options and
maintenance processes for the specific FlexiQ installation.
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Education
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The team conducts classes to build
system management skills through hands-on exercises customized for each
customer.
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| Installation Planning |
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Local Matters professionals develop a
complete plan to ensure smooth implementation of new installations and
major upgrades.
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| Customizing Applications |
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Professionals adapt FlexiQ software
for introducing new services and addressing other changes in business
needs.
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| Ongoing Support |
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Skilled technical support enables
customers to augment their DA staff.
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| Local
Matters professional services team members, based in all regions of the
world, work together to support a wide range of customer installations.
They have managed projects in a diverse set of countries, with varied
national standards. These professionals install and customize FlexiQ
software with multiple switch technologies and data networks, as well
as a variety of audio and speech automation capabilities. |
