Welcome to Local Matters Voice and Wireless Division, Inc.

FlexiCall – Call Automation

FlexiCall has been designed to give DA providers maximum flexibility in how they integrate speech recognition and call automation into their operations. Key benefits include:

• Improved customer service by freeing operators to handle complex calls

• Increased call handling capacity at a lower cost

• Rapid introduction of new automated services for enhanced information

The versatile FlexiCall application supports the level of automation that DA providers believe best suits their business. Automation can range from simple “City/State” recognition to automation of frequently requested listings to full automation. By enabling DA operators to easily adopt any automation parameters, they achieve new flexibility in managing their business.

FlexiCall delivers measurable benefits, regardless of the level of automation chosen. Among the benefits are consistent greetings, service branding opportunities and the elimination of silence to make an operator’s job easier and more efficient. FlexiCall offers configurable dialogs to give providers control over how the service is offered and at what points the call should be transferred to an operator. Extensive integration with the FlexiStation operator workstation, means the call context is never lost and operator efficiency is optimized.

FlexiCall interfaces with many major speech provider platforms, enabling DA providers to address unique language requirements and, where appropriate, continue using their current vendors.