Welcome to Local Matters Voice and Wireless Division, Inc.

ISx Offers New Flexibility
For Directory Assistance Contact Centers Through Marketing and Technology Relationship with Genesys

Sept. 3, 2002 — Fort Lauderdale, FL, USA — Information Services Extended (ISx) announced today that it has joined the Genesys Interacts Program as a Strategic Member. As part of the relationship, ISx has integrated its industry leading directory assistance platform with the Genesys contact center framework and will sell Genesys Suite 6 solutions globally. As a result, ISx will offer companies worldwide a new flexibility in the operation of high performance directory assistance contact centers.

The technology integration and marketing agreement with Genesys positions ISx to offer directory assistance customers a wide range of innovative new capabilities, including voice, email and Web-based customer interaction management, workforce management, and outbound contact capabilities.

Contributing to a positive customer communications experience, Genesys enables businesses to intelligently route incoming customer interactions and service inquiries over phone, e-mail and the Web. Genesys delivers business return on investment by improving the customer experience, reducing contact center operational costs and improving customer service agent productivity in the contact center.

“As the leading supplier of contact center solutions, Genesys is a powerful partner for ISx,” said Ed Downs, CEO of ISx, Inc. “By integrating the ISx and Genesys product lines, we are helping directory assistance operators achieve world-class efficiency with a broad range of contact center switches. The relationship with Genesys is an integral part of the ISx strategy to invest in a wide range of technology development and partnerships that enable the company to offer more comprehensive solutions to customers worldwide.”

“ISx’s reputation for high-quality products and excellent customer service makes them an ideal partner to support directory assistance contact centers,” said Laurent Philonenko, chief operating officer, Genesys. “Now these contact centers have one source in ISx for leading customer contact technologies such as integrated speech, Web access and Voice over IP, and can add new services quickly and easily.”

Genesys Solutions
Genesys Suite 6 is an integrated suite of contact center solutions that enable businesses to effectively manage customer interactions across all media channels – including phone, e-mail and the Web. The suite includes Internet Contact, Enterprise and Network Routing, Workforce Management, Outbound Contact, Universal Workflow, IP Contact Center and Expert Contact.

The ISx4 Product Line
ISx4 is an end-to-end directory assistance solution, comprised of database services, operator services, call control services and data transport services. The ISx platform is recognized for the speed of its database engine, the flexibility of its operator workstation, and its robust networking and transport capability. ISx experts offer a wide range of professional services including system assessment, education, installation planning, application customization, and ongoing technical support.

About ISx

Information Services Extended, Inc., www.isxinc.com, has been a world leader in providing directory assistance (DA) solutions for more than 25 years. ISx customers include such established telecommunications companies as Belgacom, Eniro, Fonecta, France Telecom, Matav, MCI, SBC, Sensis, Sprint, Telstra and others, as well as independent call centers, providers of directory services content and emerging providers of innovative DA services. The ISx platform provides an end-to-end solution for wireless, wireline and electronic directory assistance and information services. ISx offerings support enhanced information services, speech recognition for call automation, Internet and SMS technologies. ISx is headquartered in Fort Lauderdale, Florida, USA, and operates sales and support offices in the UK, Belgium, Finland, Hungary, and Australia.

About Genesys

Genesys Telecommunications Laboratories, Inc., a wholly owned subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA), is the leading provider of customer contact center solutions for Collaborative CRM, a critical component of a complete CRM business strategy. Genesys' integrated suite of open, infrastructure-independent solutions manages customer interactions across all media types, networks, and applications. Genesys enables personalized cost-effective customer service and delivers a foundation for enterprise-wide business processes that generate long-term, profitable customer relationships. Headquartered in San Francisco, Genesys has offices worldwide and maintains a global network of strategic partners, including Accenture, Alcatel, IBM and IBM Global Services, PeopleSoft, SAP, Siebel Systems and Verizon. Visit www.genesyslab.com for more information.

The following are trademarks or registered trademarks of Information Services Extended, Inc. in the United States and other countries: Information Services Extended, Inc; ISx, Inc.; ISx, ISx FlexiQ, ISx FlexiStation, ISx FlexiSearch, ISx FlexiCall, ISx FlexiConnect, and ISx FlexiMessage. Other product and brand names may be trademarks or registered trademarks of their respective holders.