ISx
Powers New Directory Assistance Service in Italy LSSi Chooses ISx Database for Expansion
April
22, 2002 — Fort
Lauderdale, FL, USA —
Information Services Extended
(ISx) today announced that its database
search engine will be used by LSSi Italia, SpA
to support the fast-growing directory assistance
(DA) business in Italy.
LSSi Italia, the Italian subsidiary of US-based
LSSi Corp., will use the ISx Listing Services
Inquiry Program (LSIP) to give DA agents the capability
to retrieve business, residence, government and
emergency listings in milliseconds. The ISx database
includes tools to help DA agents search quickly
and accurately, with the lowest incidence of “listing
not found,” a critical measure of customer
satisfaction.
“With great growth opportunity in Italy
and other European markets, LSSi needed a DA platform
partner who could deliver high-quality technology
today and innovative new capabilities for the
future,” said Larry Rotkin, managing director,
International Product Management and Sales, LSSi.
“ISx has a proven track record in providing
robust database technology backed with excellent
customer support. ISx is a valued partner for
LSSi in the U.S. and we look forward to working
together to expand our new venture in Italy.”
“LSSi has established itself as a market
leader in providing high-performance directory
databases worldwide,” said Ed Downs, chief
executive officer, Information Services Extended,
Inc. “Our support of LSSi for their new
venture in Italy demonstrates how the complementary
skills of the two companies can deliver innovative,
cost-effective services for telecom providers
and DA users in Italy.”
About ISx
Information Services
Extended, Inc., www.isxinc.com,
has been a world leader in providing directory
assistance (DA) solutions for more than 25 years.
ISx customers include such established telecommunications
companies as Belgacom, Eniro, Fonecta, France
Telecom, Matav, MCI, SBC, Sensis, Sprint, Telstra
and others, as well as independent call centers,
providers of directory services content and emerging
providers of innovative DA services. The ISx platform
provides an end-to-end solution for wireless,
wireline and electronic directory assistance and
information services. ISx offerings support enhanced
information services, speech recognition for call
automation, Internet and SMS technologies. ISx
is headquartered in Fort Lauderdale, Florida,
USA, and operates sales and support offices in
the UK, Belgium, Finland, Hungary, and Australia.
The following are trademarks
or registered trademarks of Information Services
Extended, Inc. in the United
States and other countries: Information Services
Extended, Inc; ISx, Inc.; ISx, ISx FlexiQ, ISx FlexiStation,
ISx FlexiSearch, ISx FlexiCall, ISx FlexiConnect,
and ISx FlexiMessage. Other product and brand names
may be trademarks or registered trademarks of their
respective holders.