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ISx Expands Directory Assistance Call Automation Solutions by Teaming with Nuance
Leader in Directory Assistance Solutions Joins Nuance Partner Alliance

February 25, 2002 — Fort Lauderdale, FL, USA — Information Services Extended, (ISx), today announced that it has teamed with Nuance (NASDAQ: NUAN), the global leader in software for a voice-driven world, and joined the Nuance Partner Alliance. ISx has integrated Nuance speech recognition and voice authentication software into the ISx Automated Operator Assistance Platform that automates the handling of directory assistance calls. The solution will be marketed to directory assistance (DA) service providers worldwide.

By integrating Nuance software into its DA platform, ISx will give customers streamlined, one-stop shopping for state-of-the-art automation solutions. Automated call handling reduces operating costs for directory assistance providers, and frees call center agents for handling enhanced service inquiries that generate new revenue.

"Nuance has demonstrated decisive leadership in the emerging speech technology area, " said Ed Downs, chief executive officer, Information Services Extended, Inc. "Our partnership with Nuance will enable ISx to deliver fast and highly accurate call automation capability to our customers. We look forward to working with Nuance to help telecommunications companies worldwide take advantage of the new business potential afforded by developments in speech technology."

"We’re very excited about our partnership with ISx," said Lynda Smith, vice president and chief marketing officer for Nuance. "The call automation solutions they’re developing are sophisticated applications of speech technology, and will provide tremendous value to any company, large or small, looking to stay connected with their customers around the world."

AOAP provides enhanced audio and speech automation for the ISx platform, an end-to-end directory assistance solution comprised of database services, operator services, call control services and data transport services. The ISx platform is recognized for the speed of its database search engine, the flexibility of its operator workstation, and its robust networking and transport capability. ISx experts offer a wide range of professional services, including system assessment, education, installation planning, application customization, and ongoing technical support.

About ISx

Information Services Extended, Inc., www.isxinc.com, has been a world leader in providing directory assistance (DA) solutions for more than 25 years. ISx customers include such established telecommunications companies as Belgacom, Eniro, Fonecta, France Telecom, Matav, MCI, SBC, Sensis, Sprint, Telstra and others, as well as independent call centers, providers of directory services content and emerging providers of innovative DA services. The ISx platform provides an end-to-end solution for wireless, wireline and electronic directory assistance and information services. ISx offerings support enhanced information services, speech recognition for call automation, Internet and SMS technologies. ISx is headquartered in Fort Lauderdale, Florida, USA, and operates sales and support offices in the UK, Belgium, Finland, Hungary, and Australia.

About Nuance

Nuance's speech recognition, voice authentication and text-to-speech software is changing the way companies interact with customers over the phone. In markets around the world, leading carriers and corporations - including British Airways, Nomura Securities, OnStar, Sprint PCS, United Parcel Service, Vodafone, and many more - use Nuance's software to reduce costs, increase customer satisfaction and retention, create new sources of revenue and improve security. Nuance's software powers a range of innovative applications including automated directory assistance, voice-activated dialing, self-service banking and voice-driven customer relationship management. The company is headquartered in Menlo Park, Calif. and has offices around the world. For more information, visit www.nuance.com or call 1-888-NUANCE-8.

The following are trademarks or registered trademarks of Information Services Extended, Inc. in the United States and other countries: Information Services Extended, Inc; ISx, Inc.; ISx, ISx FlexiQ, ISx FlexiStation, ISx FlexiSearch, ISx FlexiCall, ISx FlexiConnect, and ISx FlexiMessage. Other product and brand names may be trademarks or registered trademarks of their respective holders.